Free email – pitfalls

Many of us use free email addresses, common ones include,, etc.

All well and good but a problem lurks.

If you get a problem with your email then, as a non-paying customer, you will be at the back of the queue when it comes getting things fixed. You’ll also probably be denied the best access to the email provider’s support team.

I recently helped somebody whose Blueyonder email went out of service. It took 9 days to get the problem solved. During this time they could neither send nor receive nor even look at old emails.


The answer is to get a ‘proper’ domain and paid-for email service. If you are a business then this looks smarter as well.


If you don’t want to go for the paid service then you can take a periodic backup using one of Microsoft’s Outlook programs (not to be confused with the webmail). This will at least provide an email archive and allow (with a little help from A222) mail to be sent out even if it can’t be received.

Please contact us for further details.